Serco
British company
Follow Serco on Notably News to receive short updates to your email — rarely!
| January 2025 | Gaie Delap discovered she would have to serve an additional 20 days in prison due to Serco's failure to find a suitable tagging bracelet. |
| December 2024 | Serco was accused of failing to tag 77-year-old climate protestor Gaie Delap after her release on licence, resulting in her recall to custody. |
| October 2024 | Serco's tracking devices and panic alarms on prison vans were disabled after a cyber attack, with crews allegedly unaware of continued vehicle use for three days. |
| April 2024 | The state of Berlin terminated three contracts with Serco subsidiary ORS for operating refugee accommodations due to serious operational deficiencies, following an incident where a deceased asylum seeker was not noticed by staff for four weeks. |
| December 2023 | Serco acquired European Homecare, a specialist immigration services provider in Germany, for €40 million (£34 million). |
| June 2023 | Serco's Caledonian Sleeper contract was terminated early at its own request. |
| 2022 | Serco was selected by DARPA (Defense Advanced Research Projects Agency) to develop the first generation No Manning Required Ship (NOMARS), a significant technological contract in the naval sector. |
| December 2022 | Serco signed a three-year contract extension for the London Cycle Hire Scheme, including newly introduced e-Bikes. |
| November 2022 | The Ministry of Defence awarded Serco a £200 million contract lasting 27 months to provide marine services for the Royal Navy at three main UK naval bases. |
| October 2022 | The Ministry of Defence extended Serco's contract for maintaining the Ballistic Missile Early Warning System radar at RAF Fylingdales for an additional three years. |
| August 2022 | Serco announced a distribution of £9 million in one-off payments to approximately 45,000 non-management staff, with each worker receiving around £200. |
| July 2022 | Serco supplied food containing maggots to children in a hotel in the Midlands, issuing an apology afterward. |
| March 2022 | Te Ao Māori News reported severe prisoner welfare issues at Auckland South Corrections Facility in Wiri, including denial of prison visits, unjustified lockdowns, lack of medical care, and insufficient COVID-19 protections, which were linked to two prisoner suicides. |
| 2021 | John Rishton was appointed as Non-Executive Chairman in Spring, succeeding Sir Roy Gardner. |
| September 2021 | Serco's bicycle-sharing system in Edinburgh was closed. |
| June 2021 | Serco was removed from the Atomic Weapons Establishment consortium, which was then taken over by the Ministry of Defence. |
| April 2021 | After an 8-year investigation and trial, Serco's executives were cleared of fraud charges. |
| 2020 | Serco ceased operations at Scatsta Airport in Shetland. |
| May 2020 | Serco accidentally shared the personal email addresses of nearly 300 trainee COVID-19 contact tracers. |
| 2019 | The Cabinet Office confirmed that the remedial actions taken in 2013-14 were sufficient regarding previous incidents of wrongdoing. |
| 2019 | Serco was imposed a fine of £19.2 million for fraud and false accounting over its electronic tagging service for the Ministry of Justice. |
| January 2019 | Serco lost its contract to provide housing to asylum seekers in Glasgow. A Freedom of Information request revealed that the Home Office had charged Serco nearly £3 million for repeatedly breaching its contract to house asylum seekers in Glasgow and Northern Ireland. |
| 2018 | Serco concluded operations at Wandoo Reintegration Facility in Western Australia. |
| September 2018 | Serco commenced operating a bicycle-sharing system under contract to Transport for Edinburgh. |
| August 2018 | Serco disclosed plans to evict asylum seekers in Glasgow before their appeal procedure was completed, sparking legal challenges and concerns about the eviction's legality under Scottish law. Councillor Jennifer Layden highlighted the widespread fear and alarm among asylum seekers, and two asylum seekers initiated a hunger strike in response to the planned evictions. |
| April 2018 | Serco's contract with the Department for Work and Pensions (DWP) to provide telephone advice for Support for Mortgage Interest (SMI) recipients was terminated. |
| 2017 | Revealed in the Paradise Papers that Appleby legal services conducted a risk assessment of Serco, highlighting the company's problematic history including allegations of fraud, failures, fatal errors, and overcharging. |
| October 2017 | Serco prepared to buy healthcare contracts from Carillion, involving 15 contracts with annual revenues of approximately £90 million, for which Serco would pay £47.7 million. |
| September 2017 | Serco announced plans to combine its UK and European operations. |
| September 2016 | John Rishton joined the Board of Serco. |
| March 2016 | Serco's operation of the Northern Rail franchise ended. |
| 2015 | Serco ceased managing the UK's National Physical Laboratory. |
| 2015 | Serco reported a smaller financial loss of £69.4 million. Under new CEO Rupert Soames, the company began selling off multiple divisions. |
| July 2015 | The Office for Nuclear Regulation issued an improvement notice to the Atomic Weapons Establishment consortium (of which Serco was a partner) demanding a long-term strategy for managing Higher Active radioactive Waste. |
| July 24 2015 | Serco's contract to run Mount Eden prison was revoked after 'fight clubs' were exposed, and the prison's operation was returned to the New Zealand Department of Corrections. |
| May 2015 | Sir Roy Gardner began serving as Non-Executive Chairman of Serco. |
| April 2015 | Serco began operating the Caledonian Sleeper between London and Scotland. |
| March 2015 | Serco sold Great Southern Rail to Allegro Funds. |
| 2014 | Serco incurred a significant financial loss of £991 million. |
| December 7 2014 | Serco handed over DLR operations to the new franchise holder. |
| November 2014 | Serco's share price collapsed to 218.7p, down from 674p before the taxpayer scandal. Alastair Lyons announced his resignation as chairman, acknowledging 'operational mis-steps'. |
| August 2014 | Serco decided to withdraw from the clinical health services market in the UK after reviewing the cost of delivering services. |
| August 2014 | Serco was criticised for using immigrant detainees as cheap labour, with some being paid as little as £1 per hour. |
| July 2014 | The DLR franchise was awarded to KeolisAmey Docklands Limited, ending Serco's operation. |
| May 2014 | A Survation poll found 63% of respondents thought Serco should be banned from bidding for new public contracts after being investigated for overcharging on government contracts. |
| April 2014 | Serco revealed it would lose almost £18 million on three NHS contracts in Braintree, Cornwall, and Suffolk. |
| 2013 | Peak of refugee detention at Christmas Island Immigration Reception and Processing Centre, with approximately 1,000 children detained under Serco's management. |
| 2013 | Serco and Swedish partner Strömma Tourism & Maritime secured an eight-year contract to operate four Djurgården ferries for Stockholm County Council and Waxholms Ångfartygs. |
| 2013 | Serco underwent a Corporate Renewal Programme initiated by the company and the United Kingdom government to overhaul contract management and auditing processes following significant events. |
| 2013 | Serco and G4S were found to have maintained inaccurate records and overcharged the UK Government for electronically monitoring criminals. |
|
We are only showing the most recent entries for this topic. |
|
This contents of the box above is based on material from the Wikipedia article Serco, which is released under the Creative Commons Attribution-ShareAlike 4.0 International License.