Teleperformance
Multinational France-based omnichannel outsourcer
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| 2024 | Earned the Golden Bridge Globee Gold Award in Technology Services, demonstrating technological innovation and leadership. |
| 2024 | Certified as a Great Place to Work in the USA, further confirming its positive workplace culture. |
| 2024 | Won GlobalCapital's French Deal of the Year Award, signifying significant financial achievements. |
| October 2024 | Thomas Mackenbrock assumed the role previously held by Bhupender Singh after Singh's departure from the company. |
| August 2024 | Olivier Rigaudy, Agustin Grisanti, and Scott Klein were appointed as deputy CEOs of Teleperformance. |
| February 2024 | Received a certificate for diversity and inclusion management in Colombia from AENOR. |
| January 2024 | Teleperformance completed the acquisition of Majorel, acquiring 99% of the company's shares for 3 billion euros and a 4% stake. This acquisition also led to the launch of Teleperformance's digital consulting arm, TP Infinity. |
| 2023 | Teleperformance was named in the Fortune 100 Best Companies to Work For list, recognizing its outstanding workplace environment. |
| 2023 | Received the Bronze Stevie Award for Innovation in Customer Service, highlighting the company's excellence in service delivery. |
| 2023 | Maintained solid performance with revenue of €8,345 million, net profit of €602 million, and total assets expanding to €11.8 billion, keeping steady employee count at 418,000. |
| June 2023 | Bhupender Singh was appointed as Teleperformance Group Deputy Chief Executive Officer. |
| April 2023 | Signed a global framework agreement enabling workers in Colombia, Romania, and Poland to unionize. |
| March 2023 | Reversed the decision to exit content moderation, returning to full-service trust and safety operations. |
| 2022 | Teleperformance entered a partnership with the Negros Occidental provincial government to provide job application priority for graduates of the Negros Occidental Language Information Technology Center. |
| 2022 | Teleperformance partnered with One Tree Planted to fund the plantation of 500,000 trees across Europe, Asia, and the Americas. |
| 2022 | Continued strong performance with revenue reaching €8,154 million and net profit rising to €645 million, while maintaining 418,000 employees. |
| December 2022 | Received independent certification from Bureau Veritas on social responsibility in Colombian operations. |
| November 2022 | The Colombian Ministry of Labor launched an investigation into the company, causing a 34% drop in company shares. |
| November 2022 | Announced plans to exit the 'highly egregious part' of the trust and safety business. |
| 2021 | Introduced AI-powered camera monitoring for home-working employees in India, Mexico, and the Philippines, with contract addendums allowing remote surveillance. |
| 2021 | Filed a lawsuit against the Utraclaro union in Colombia after the union submitted demands for protecting freedom of association. |
| 2021 | Experienced exceptional growth with revenue jumping to €7,115 million and net profit dramatically increasing to €557 million. |
| 2020 | Teleperformance secured multiple United Kingdom government and NHS contracts during the COVID-19 pandemic. The company launched Teleperformance Cloud Campus in Portugal with mobile cloud-enabled workstations. |
| 2020 | Despite global pandemic challenges, maintained growth with revenue of €5,732 million and workforce increasing to 383,000 employees. |
| 2020 | Teleperformance launched Teleperformance Cloud Campus in Portugal, featuring mobile cloud-enabled workstations for virtual onboarding, training, and employee meetings. |
| April 2020 | Labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, and union busting across ten countries, highlighting problematic COVID-19 workplace practices in the Philippines. |
| April 2020 | Labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, union busting, and retaliation against employees in ten countries. |
| April 2020 | Labor unions filed a complaint about unsafe working conditions, monitoring, surveillance, and union busting in ten countries during the COVID-19 pandemic. |
| 2019 | Launched its 'Trust and Safety' branch and content moderation program. |
| 2019 | Crossed a significant revenue threshold of €5,355 million with net profit reaching €400 million and workforce expanding to 331,000 employees. |
| 2018 | Major expansion year with employee count reaching 306,000 and revenue climbing to €4,441 million. |
| 2017 | Reached a milestone with revenue of €4,180 million and net profit increasing to €312 million, demonstrating substantial financial performance improvement. |
| October 2017 | Paulo César Salles Vasques resigned as chief executive officer of the Teleperformance group. |
| August 2016 | Teleperformance purchased California-based LanguageLine Solutions LLC for $1.52 billion from Abry Partners. |
| 2015 | Significant growth milestone: Teleperformance increased annual revenue to €3,398 million and expanded to 188,000 employees. |
| 2014 | Significant expansion year with revenue increasing to €2,758 million and employee count growing to 181,000, representing a notable period of corporate growth. |
| 2014 | Teleperformance acquired Aegis USA Inc., an outsourcing and technology company operating in the United States, the Philippines, and Costa Rica. |
| 2013 | Teleperformance established six contact centers in Tunisia and acquired full control of TLS Contact. |
| 2012 | Jacques Berrebi returned to the company at the age of 70, resuming involvement in the organization. |
| 2012 | Teleperformance reported annual revenue of €2,347 million with 137,000 employees, marking a baseline year for tracking the company's financial and workforce growth. |
| 2010 | Teleperformance acquired Scottish outsourcing call center beCogent for £35 million. |
| May 19 2010 | Teleperformance reached a settlement of approximately $2 million for the wage lawsuit, covering 15,862 workers across 10 US states. |
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