Ticketmaster
American ticket sales company
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| November 2024 | Fans attending an Usher concert experienced ticket removal issues, with tickets only being refunded after complaints were filed with the Better Business Bureau. |
| October 2024 | Ticketmaster released a statement claiming customers were 'victims of hackers' after thousands reported tickets being incorrectly removed from their accounts, but did not replace missing tickets or suspend the ticket transfer feature. |
| September 5 2024 | The UK Competition and Markets Authority (CMA) launched an investigation into Ticketmaster's ticket sales for the Oasis reunion tour, focusing on dynamic pricing practices and potential breaches of consumer protection law. |
| August 31 2024 | Oasis announced a live reunion tour for 2025, sparking controversy over ticket sales and dynamic pricing, with fans experiencing website crashes, long queues, and significant price increases from £135 to over £350. |
| June 22 2024 | Ticketmaster sent letters to customers notifying them about the May data breach that was first identified on May 23. |
| May 31 2024 | Live Nation revealed the Snowflake database breach, with Australian authorities confirming they were working with the company on the incident. |
| May 23 2024 | Ticketmaster identified customers whose data may have been affected by the earlier data breach. |
| May 23 2024 | Department of Justice and a coalition of 40 states launched an antitrust lawsuit against Live Nation and Ticketmaster, alleging monopoly and consumer rights violations. |
| May 20 2024 | Ticketmaster suffered a database breach from their Snowflake Inc. hosted database, which was part of a larger Snowflake customer data breach. |
| May 18 2024 | End of the data breach period involving unauthorized access to a cloud database with customer information. |
| April 2 2024 | Start of a data breach where an unauthorized third party obtained information from a cloud database hosted by a third-party data services provider, exposing personal and payment-card details. |
| May 2023 | During the Eurovision Song Contest 2023 ticket sales in Liverpool, the Ticketmaster website experienced a significant crash with a 500 error, causing widespread user complaints. Tickets for the contest's final sold out in just 36 minutes, with remaining shows selling out approximately an hour later. |
| March 2023 | Drake fans filed a class action lawsuit against Ticketmaster in the Superior Court of Quebec regarding the It's All a Blur Tour, alleging intentional deception and fraud. The lawsuit sought $300 in punitive damages per customer and compensation for ticket pricing discrepancies. |
| March 2023 | Robert Smith of The Cure publicly criticized Ticketmaster's dynamic pricing model and announced the band would not allow dynamically-priced or platinum tickets for their North American tour. Smith priced concert tickets as low as $20, but Ticketmaster's fees were higher than the base ticket price. |
| January 24 2023 | United States Senate judiciary committee held a three-hour hearing titled 'That's the Ticket: Promoting Competition and Protecting Consumers in Live Entertainment' at the Hart Senate Office Building in Washington, D.C. The hearing examined Ticketmaster's practices, with CFO Joe Berchtold questioned about monopolistic practices, ticket costs, and issues surrounding ticket sales, particularly related to Taylor Swift's tour ticket sales. |
| 2022 | Ticketmaster began experimenting with demand-based dynamic pricing, which adjusts ticket prices based on market demand to potentially provide artists with a higher share of resale ticket revenues. |
| December 2022 | A group of Taylor Swift fans (Swifties) file a lawsuit against Ticketmaster and Live Nation, alleging fraud, anti-trust violations, and price-fixing, seeking $2,500 for each violation. |
| December 26 2022 | Zach Bryan publicly criticized Ticketmaster for his Burn Burn Burn tour, advocating for non-transferrable tickets to prevent scalping. He subsequently released a live album titled 'All My Homies Hate Ticketmaster' in response to his frustrations with the ticketing platform. |
| December 9 2022 | During Bad Bunny's World's Hottest Tour concert in Mexico City, Ticketmaster cancelled an unprecedented number of tickets, confiscating and destroying them. Many concertgoers were denied entry despite having proof of payment or unused tickets, leading to significant criticism of Ticketmaster Mexico's handling of ticket verification. |
| November 18 2022 | The federal Department of Justice initiates an investigation into Live Nation Entertainment and Ticketmaster following state-level investigations by Tennessee and North Carolina. |
| November 18 2022 | Taylor Swift releases a statement on Instagram criticizing Ticketmaster, revealing that she had previously questioned their ability to handle ticket demand and expressing disappointment in their performance. |
| November 16 2022 | Tennessee Attorney General Jonathan Skrmetti announces an investigation into consumer complaints about the ticket pre-sale chaos, citing concerns about lack of competition. |
| November 15 2022 | Ticketmaster's website crashes during Taylor Swift's Eras Tour ticket pre-sale, with servers unable to handle millions of fans attempting to purchase tickets, causing widespread frustration and disruption. |
| October 2022 | Ticketmaster experienced similar criticism for dynamic pricing during Blink-182's tour ticket sales, with fans objecting to high prices for various seats. |
| July 2022 | Ticketmaster faced backlash for dynamic pricing during Bruce Springsteen's tour ticket sales, with fans criticizing extremely high prices for random seats. |
| 2020 | The Department of Justice fined Ticketmaster $3 million for violating a consent decree from the Live Nation merger, with the decree extended through 2025. |
| 2020 | Ticketmaster acquired Tixcraft from Taiwan, strategically expanding into the Asian market. |
| 2020 | 10-year consent decree from the Live Nation merger was extended for an additional five years, running through 2025. |
| December 2020 | Ticketmaster entered into a plea agreement with federal prosecutors and agreed to pay a $10 million fine for illegally accessing a competitor's computer systems. The FBI accused Ticketmaster of using stolen information to gain a competitive advantage. |
| November 2020 | Ticketmaster announced plans to verify COVID-19 vaccination status of ticket buyers before issuing passes for live events in 2021, with unvaccinated or COVID-positive individuals denied event access. |
| 2019 | Ticketmaster establishes a partnership with All Elite Wrestling (AEW) for ticket services. |
| July 2019 | Billboard revealed that Live Nation (Ticketmaster's parent company) was secretly bypassing primary market ticket sales by directly placing certain tickets on resale sites, circumventing fans' ability to purchase tickets at face value. |
| June 2019 | Canada's Competition Bureau fined Ticketmaster $4.5 million ($3.44 million US) for advertising tickets with costs topping more than 20% (and up to 65%) above advertised prices. Ticketmaster also signed a consent agreement to ensure compliance with Canadian advertising laws. |
| 2018 | The United States Department of Justice began reviewing complaints by AEG regarding alleged anti-competitive practices by Ticketmaster. |
| 2018 | Ticketmaster reported selling nearly 500 million tickets for 400,000 events. |
| 2018 | Ticketmaster acquired UPGRADED, a company specializing in converting physical tickets to digital tickets using blockchain technology. |
| October 2018 | A group of customers filed a class action lawsuit against Ticketmaster in response to the ticket scalping allegations. |
| September 2018 | Toronto Star reported that Ticketmaster was not enforcing ticket limit rules on its TradeDesk resale platform, leading to allegations of supporting ticket scalpers. |
| June 2018 | Ticketmaster notified 40,000 U.K. customers about a data breach caused by malicious software on a third-party customer support product. Customers who bought tickets between February and June 2018 may have had their data compromised. |
| 2017 | Ticketmaster announces the opening of TicketExchange platform to allow ticket sales and validation on third-party websites, including StubHub. |
| 2017 | A former CrowdSurge top executive hired by Ticketmaster was first reported to have hacked into his former employer's database, initiating an investigation into illegal computer system access. |
| 2017 | Ticketmaster filed a lawsuit against Prestige Entertainment for using bots to purchase over 30,000 tickets to the Broadway play 'Hamilton'. |
| 2017 | TicketWeb, Ticketmaster's self-service ticketing platform, acquired Strobe Labs, a marketing platform enabling fan marketing through social media. |
| 2016 | Ticketmaster publicly supported the Better Online Ticket Sales Act (BOTS Act), which banned the use of ticket bots for mass online ticket purchases and resale at inflated prices. |
| 2015 | The 2003 class action lawsuit settlement was approved, with Ticketmaster issuing vouchers and discount codes to fans who purchased tickets online between 1999 and 2013. |
| 2015 | Ticketmaster acquired Universe, a DIY ticketing platform, and Two Toasters, a mobile app developer. |
| 2015 | Ticketmaster acquired Front Gate Tickets, a music festival ticketing service that provided services for major festivals like Lollapalooza and Austin City Limits. |
| 2010 | Ticketmaster filed a lawsuit against its liability insurance carrier, Illinois Union Insurance Company, for failing to aid in its defense in the 2003 class action suit. |
| 2010 | One year after merging, Live Nation settled a class action lawsuit against Ticketmaster regarding misleading descriptions of delivery and processing fees. |
| January 2010 | U.S. Justice Department cleared the Ticketmaster-Live Nation merger, with conditions including selling Paciolan to Comcast Spectacor and licensing software to Anschutz Entertainment Group (AEG). |
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